Shipping policy
At BOSERSE, we work to process and deliver your order as quickly and reliably as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Times
Estimated delivery times are:
- Standard Shipping: 5–8 business days
- Express Shipping: 3–7 business days, where available
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other circumstances beyond our control.
Tracking
When tracking is available, you will receive a tracking number by email after your order has been shipped.
Please allow some time for the tracking information to become active after shipment.
Shipping Delays
BOUSSENA is not responsible for delays caused by shipping carriers, customs clearance, weather, incorrect address information, public holidays, or other circumstances outside our reasonable control.
If your order appears to be delayed, please contact our customer support team and we will assist you in checking the shipment status.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is shipped, but we cannot guarantee that changes will be possible.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and product.
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. BOSERSE will assist with the carrier investigation where possible.
Customs and Import Fees
For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Contact Us
If you have questions regarding shipping or your order, please contact BOSERSE Customer Support through the contact information provided on our website.
BOSERSE reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page.