Refund policy

At BOSERSE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it and receive a refund.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, tags, and accessories when applicable.

  • Not show signs of damage, misuse, or excessive wear.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products.

  • Items marked as final sale.

  • Products that have been used, damaged, or altered after delivery.

  • Items that cannot be returned for hygiene or safety reasons once opened.

How to Request a Return

To request a return, please contact BOSERSE Customer Support and provide:

  • Your order number.

  • The item(s) you would like to return.

  • The reason for the return.

  • Photos of the product if it arrived damaged or defective.

Our support team will review your request and provide the return instructions if your return is approved.

Please do not send an item back before receiving return instructions from us.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photos or other information to verify the issue. If the issue is confirmed, BOSERSE may provide a replacement or a full refund, including applicable return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may also depend on your bank or payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue was caused by BOSERSE.

Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability and the eligibility requirements listed above.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.

Contact Us

If you have any questions about our Refund & Return Policy, please contact BOSERSE Customer Support through the contact information provided on our website.

BOSERSE reserves the right to update this Refund & Return Policy when necessary. Any changes will be posted on this page.